Last month, we kicked off an exclusive event for customer contact leaders across the nation. Our first-ever virtual roundtable event, Customer Contact Now, allowed customer contact leaders, vendors, and experts to get together and share their challenges, solutions, and best practices for making customers and customer service agents happier and less stressed during these challenging […]
Hiring the best marketing talent is an important step in reaching your company’s growth goals. Here are some out-of-the-box ways to assess candidates.
If you’re having a difficult time sealing the deal, these reasons might be why.
Companies are increasingly turning their brands over to digital experience teams. Here’s how to know if it’s for you.
Large telecom companies have been notorious for poor customer service. Here’s what you can learn from recent changes at T-Mobile.
A new study says 66% of companies ignore customer service e-mails. Here’s how to get on track.
When your business-to-business (B2B) customers are quiet, that may actually be a bad sign. Here’s how to determine if you need to work on your relationships.
Annual reviews are part of managing your team for growth, impact, and maximum performance. The self-evaluation process allows your team to provide insights into what they’ve learned, how they’ve grown, and what they see as their most important contributions.
A trend that’s taking customer service centers by storm is hiring remote agents. Traditionally, a call center has been a physical office location where managers can work closely with agents to resolve customer problems. Today, better technology is making remote agents a viable and affordable possibility. Here’s a closer look at the trend and how […]
I often repeat the old saying, “Find something you love to do, and you’ll never work a day in your life.” I believe in the spirit of that quote, if not its literal interpretation. That is, sometimes work feels like, well, work. Some days you’re not going to love what you do, no matter what […]