You probably had a great plan for customer service at the beginning of the year—a strategy with key performance indicators (KPIs) and thoughtful, mapped goals.
Tag: Social Media
Is Instagram still an important place for companies to be? The answer’s yes—but, like all digital strategies, the platform changes rapidly. It’s important to stay up to date on the latest features of a platform you’re going to put time and resources into.
Is it better to post in real time on Instagram, or hold that post for later?
As we turn the corner into the holiday season, it’s important to be on your social media A game.
Visual content is the leading currency in social media. Here’s how to get the biggest bang for your visual content buck.
Let the power of social bring new companies into your sales funnel.
An increasing focus on the CX is driving every aspect of business. Here’s how to make sure your social strategy supports it.
Social customer service is more in demand than ever before. Find the right tools to power your social service efforts.
Make sure the work you’re putting in is resulting in a better bottom line.
Social media can take up a major chunk of time. How can you make sure you’re using that time wisely?