Customers are more frequently looking to solve their own problems, not have you do it for them. In fact, according to a recent survey, around half of all customers would prefer customer service be conducted through messaging rather than having to call in to get help or go to a brick-and-mortar store. People want convenience: […]
Tag: self service
As the old saying goes, time is money. One of the best ways to deliver an effective customer experience is to recognize that your customers’ time is money—and have solutions in place that address that fact.