Tag: sales

What Is a Customer Data Platform (CDP), and How Can It Improve Customer Service Performance?

We’ve all been there: waiting for a support rep and providing the details of our account, including answering security questions like the name of our mother-in-law’s cousin’s plumber’s cat. After going through detailed troubleshooting steps we’ve already tried, the rep needs to transfer our call to another department only to go through the same steps, […]

6 Practical Ways to Reduce Sales Talent Turnover

Acquiring and keeping the best sales talent is a priority for most organizations. With all the time, energy, and money that go into perfecting the hiring formula, the reality is that turnover still happens. The good news is that there is a way to reduce it.