As the holiday season ramps up, you may have brought new customer service employees on board in your business. A higher call volume means a higher need for customer service agents, especially as the global pandemic continues to rage and people continue to choose calling in or e-mailing vs. visiting a business in person. With […]
There are plenty of ways to make customers happy without giving them exactly what they’re asking for.
Sometimes you just have to give a refund. Here’s a closer look at how to get it right every time.
You don’t have to put your battle armor on to have an effective conversation with a customer.
Be aware of what makes your customers tick so that you can serve them as well as you can.
When a customer service interaction goes wrong, you can lose a customer. Here’s how to avoid that.
Sending e-mails to customers is one of your main ways of keeping in touch. Make sure to avoid these three pitfall phrases.
When dealing with an unhappy customer, you want to avoid giving refunds. What should you do instead to try to solve the issue?