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For many companies, frontline employees are the face of the business. They play a key role in determining the customer experience, from creating and delivering quality products and services in a timely manner to providing exceptional customer service. This makes retaining skilled, experienced, and talented frontline employees critical to a business’s success. High frontline employee […]
While companies like Amazon make headlines for their back-to-the-office mandates, the reality is that working from home (WFH) is not going away, with a large portion of U.S. workers reporting that they would quit or look for another job if ordered back to an office. This is forcing organizations to reconsider the way they onboard […]
As a new year approaches, millions of people around the world are making new year’s resolutions. However, millions will abandon those goals by the end of January. Often, the problem with self-improvement goals is that they are too big, too complicated, and too intimidating. How Training Efforts Are Like New Year’s Resolutions The same often […]