Tag: hiring

Five Questions to Ask When Vetting New Customer Service Agents

Making new hires—particularly in the middle of a global pandemic—isn’t easy. You know that your customer service agents need to wear a lot of different hats while serving a wide variety of clients. They help with the ongoing growth of your company by making sure customers are satisfied and turning them from one-time buyers into […]

Should You Hire Remote Agents?

A trend that’s taking customer service centers by storm is hiring remote agents. Traditionally, a call center has been a physical office location where managers can work closely with agents to resolve customer problems. Today, better technology is making remote agents a viable and affordable possibility. Here’s a closer look at the trend and how […]