Keeping up with technology feels like an impossible task. Almost every day, there’s a new product on the market planning to make your customer service agents quicker, your clientele happier, and your business more profitable. But if you’re constantly chasing the next big thing, you may lose sight of your company’s core values and confuse […]
When it comes to your customer service agents, you want to make sure you’ve got the best of the best. After all, if your customers are the foundation of your business, your customer service agents have some of the most important jobs within your company. Ensuring your clients feel cared for, heard, and respected is […]
Today in customer service, there are two main paradigms through which you can view the ever-important customer journey. One of these is inside-out, and the other is outside-in.
Tired of setting impossible-to-reach goals? Read this first.
The year is halfway over—are your goals still serving you?
If you blog for your business, make sure it’s serving your dream clients in a way that keeps them coming back for more.