Whether you want customers to spread the love about your business through the Internet or by word of mouth, your products and services should be more than satisfactory. Your offerings should be so exceptional that it makes people want to share their great experience with others. If your company doesn’t stand out from the rest, […]
Getting customer feedback can be a challenge. But following the right plan gets you insights directly from the market.
Training makes all the difference in delivering stellar customer service. Here are three role-playing exercises that can get your agents through tough customer scenarios.
Recently, I witnessed a major customer service fail. Let’s break it down and make sure your business avoids the same fate.
Understanding your customers is key to having a long-lasting, mutually beneficial relationship.
Improving your customer experience should be a constant process. Here are a few quick things you can do today to make your customers’ lives that much easier.
It’s a great moment in your professional life when you’re asked to represent your organization in the media. You’ve been tapped as a spokesperson and resident expert on a particular topic.