Getting a “yes” from potential clients doesn’t have to be that difficult.
Should you be embracing artificial intelligence (AI) as part of your customer experience?
An FAQ is a great reference point for your customers and can save your service team significant amounts of work.
For many businesses, the holiday season represents a kind of customer service “code red.” The volume of requests goes up, as does the pitch when stressed customers are looking for products, angry about shipping mishaps, or taking up a lot of agents’ time with seasonal chatter. Helping to prepare your agents to manage the volume […]
Facebook has so many features; it can feel overwhelming for a business owner. Here are a few features you can’t miss.