Tag: Facebook Messenger

3 Tips for Conducting Customer Service Over Facebook Messenger

It’s often said that companies need to be where their customers are. Where do your dream clients like to spend time, both in person and online? For almost every business, that means being on Facebook. With almost 3 billion monthly active users, Facebook remains the world’s largest social media platform. So chances are, that’s where […]

ChatBots: The Good and the Bad

Implementing a ChatBot for your business can seem like a great idea, but like any other tool, it has its major pros and major cons.