When sending customer e-mails, there are a few automatic templates that will make your life—and theirs—much easier.
For many digital businesses, their website is the front line of contact for any customer queries. As a result, these companies may focus on offering digital-only customer service options: e-mail, chat, and video support. For businesses operating with online-only support options, it’s important to be focused on the right factors to ensure customers are satisfied […]
Improving your customer experience should be a constant process. Here are a few quick things you can do today to make your customers’ lives that much easier.
Do you help plan or execute a conference, summit, or other large-scale event with a group of professionals in the same industry? Don’t forget the hashtag.
Yesterday we discussed the best way to respond to negative online reviews. For many business owners, it’s tempting just to immediately demand the comment be removed. However, in almost all cases, the best advice is let it remain. The old refrain “nobody’s perfect” certainly applies when it comes to reacting to online reviews.