Handling more and more customer service problems over e-mail? As the COVID-19 pandemic continues to rear its ugly head, a lot of customer service remains in the digital sphere. And with children at home and adults trying to operate under the same roof all day long, it can be hard for a customer to pick […]
In our current culture of convenience, you want to make it easier than ever for shoppers to become buyers.
It’s time to bring your marketing strategy up to speed instead of clinging to snail mail and sales calls.
Be aware of what makes your customers tick so that you can serve them as well as you can.
Time to up your post-sales support game? Here are four ways to get more done.
When a customer service interaction goes wrong, you can lose a customer. Here’s how to avoid that.
A new study says 66% of companies ignore customer service e-mails. Here’s how to get on track.
Time is a limited resource. No matter how hard you try, you can’t pack more hours into a day. There are 24 hours each and every day, and there is simply nothing you can do to change that. Time just rolls on. How often do you catch yourself wishing you had more time to do […]
Sending e-mails to customers is one of your main ways of keeping in touch. Make sure to avoid these three pitfall phrases.
Your website should serve as home base for your products and services. What questions do you need to make sure it answers for shoppers?