“Customer experience” (CX) has been the top buzzword of 2019 and seems poised to stay in the spotlight in 2020. Here’s a closer look at why you may need a CX team.
Giving your customers a smooth sales experience will help everyone in the long run.
Data strategy is an important part of your customer service planning. Here’s how to make sure you’re collecting the right information to succeed.
How well you’re serving your customers can seem hard to measure, but it’s an important step in your business-customer relationship.