Your customer experience offerings are only as successful as your customer experience strategy. We are pleased to share with you today an infographic that can help shape that strategy, created by Select VoiceCom.
Last month, we kicked off an exclusive event for customer contact leaders across the nation. Our first-ever virtual roundtable event, Customer Contact Now, allowed customer contact leaders, vendors, and experts to get together and share their challenges, solutions, and best practices for making customers and customer service agents happier and less stressed during these challenging […]
“Customer experience” (CX) has been the top buzzword of 2019 and seems poised to stay in the spotlight in 2020. Here’s a closer look at why you may need a CX team.
Giving your customers a smooth sales experience will help everyone in the long run.
Data strategy is an important part of your customer service planning. Here’s how to make sure you’re collecting the right information to succeed.
How well you’re serving your customers can seem hard to measure, but it’s an important step in your business-customer relationship.