Time to up your post-sales support game? Here are four ways to get more done.
A new study says 66% of companies ignore customer service e-mails. Here’s how to get on track.
You woke up in the middle of the night with a brilliant social media campaign idea. You were absolutely sure that it would attract tons of positive engagement. You could even picture yourself collecting a prestigious trade award. It was so amazing your mother would post it on her Facebook site, bursting with pride.
You’ve built up your e-mail list—but now, the question is what to send them.
Are you trying to kick your conversion rate into high gear? Here’s the most important thing to remember about closing sales.
Pricing your services can be one of the most difficult parts of business. Don’t believe these myths floating around the Internet.
When your business-to-business (B2B) customers are quiet, that may actually be a bad sign. Here’s how to determine if you need to work on your relationships.
Recently, I witnessed a major customer service fail. Let’s break it down and make sure your business avoids the same fate.
It’s the holiday season, and people are spending money on presents, gift cards, and more. Here’s how to use gift guides to generate more sales.
When you’re looking to hire new customer service agents, what should you be on the lookout for?