What is the gold standard of customer care? It begins with a great customer contact team. Today we have a special Q&A for you with the leader of one such team: Diana Beckman, Sr. Director of Global Client Services at Autodesk Inc.
Tag: customer support
B2B has its own unique needs, especially when it comes to customer support. Here’s how to win customers and excel.
If you’ve ever heard your customers say their requests go into a black hole, it’s time to pay attention. Here’s how to fix that problem.
Time to up your post-sales support game? Here are four ways to get more done.
As customers increasingly demand online support options, companies are looking at e-mail and text-based chat to provide maximum flexibility to customers. Yet, a desire on the part of many customers for a more human touch has led brands to evaluate whether or not video chat is a viable model for their customer support. Using software, […]