You’ve got a customer on the phone. You’re helping them troubleshoot something with your product or service. They’re just getting to the part where they tell you what’s going wrong when …
Tag: Customer Service
Is Instagram still an important place for companies to be? The answer’s yes—but, like all digital strategies, the platform changes rapidly. It’s important to stay up to date on the latest features of a platform you’re going to put time and resources into.
Removing friction from your online shopping experience is the key to converting more buyers. Here’s what marketers need to know.
How can you love your customers in a way that makes them feel known?
How can you ensure your customers are all receiving an equal level of quality service?
What can kids help us understand about the mind of a customer?
When people call in with a customer service question, they always look for these three things to be in place.
These three podcasts will help you grow your skill set and connect with your clients.
SMS outreach can help you improve customer service. Here are some considerations.
If your customer service team has low morale, it can quickly translate into disastrous customer service interactions. Here’s a closer look at how to address the real causes of low morale.