The number of call center software solutions on the market continues to grow. After all, as technology continues to develop, it’s become easier and easier to utilize technology within your customer service strategy. There are things on the market in 2020 that customer service representatives of days past could only dream of, and some of […]
Tag: Customer Service
What is the gold standard of customer care? It begins with a great customer contact team. Today we have a special Q&A for you with the leader of one such team: Diana Beckman, Sr. Director of Global Client Services at Autodesk Inc.
You probably had a great plan for customer service at the beginning of the year—a strategy with key performance indicators (KPIs) and thoughtful, mapped goals.
Customer service efforts can often feel difficult to quantify. How can you really put a number on customers’ satisfaction with your product or service? That being said, it’s almost impossible to improve on something if you aren’t sure where you currently stand. That’s why customer service analytics are essential; they help you recognize where your […]
You’ve got a customer on the phone. You’re helping them troubleshoot something with your product or service. They’re just getting to the part where they tell you what’s going wrong when …
Is Instagram still an important place for companies to be? The answer’s yes—but, like all digital strategies, the platform changes rapidly. It’s important to stay up to date on the latest features of a platform you’re going to put time and resources into.
Removing friction from your online shopping experience is the key to converting more buyers. Here’s what marketers need to know.
How can you love your customers in a way that makes them feel known?
How can you ensure your customers are all receiving an equal level of quality service?