When it comes to your customer service agents, you want to make sure you’ve got the best of the best. After all, if your customers are the foundation of your business, your customer service agents have some of the most important jobs within your company. Ensuring your clients feel cared for, heard, and respected is […]
Tag: customer service team
Today in customer service, there are two main paradigms through which you can view the ever-important customer journey. One of these is inside-out, and the other is outside-in.
What is the gold standard of customer care? It begins with a great customer contact team. Today we have a special Q&A for you with the leader of one such team: Diana Beckman, Sr. Director of Global Client Services at Autodesk Inc.
Today’s most successful businesses have employees, especially in customer service, who care about their company’s success. These tips will help you create a company culture that encourages employee buy-in.
If you’ve ever heard your customers say their requests go into a black hole, it’s time to pay attention. Here’s how to fix that problem.
Recently, when experiencing a cable outage, I was transferred to no fewer than five departments, which all claimed the issue was the provenance of another department. I’d spent over an hour on the phone but needed my Internet back, so calling back wasn’t an option. Frankly, I didn’t care who I talked to as long […]
Training makes all the difference in delivering stellar customer service. Here are three role-playing exercises that can get your agents through tough customer scenarios.
Your customers are the cornerstone of your business. What are some tactics you can implement to ensure they remain lifelong buyers?