It’s often said that companies need to be where their customers are. Where do your dream clients like to spend time, both in person and online? For almost every business, that means being on Facebook. With almost 3 billion monthly active users, Facebook remains the world’s largest social media platform. So chances are, that’s where […]
Tag: customer service strategy
As 2020 winds down, it’s tempting to take a deep breath of gratitude. You made it! 2020 was a rough year for every single one of us—between the political madness and the global pandemic, we’re lucky any of us made it to the finish line.
Half the battle of customer service is embracing a positive, optimistic mind-set.