Practical Tips, News & Advice for Customer Contact Professionals.
Workforce optimization software, when utilized well, does exactly what it sounds like it should: It optimizes your workforce so customer service agents can effectively and efficiently serve your customers in a streamlined way.
It’s a tough job, but call center agents should remember just how important it is.
Recognition is an important part of delighting employees. Here’s how to make your customer service agents feel appreciated.
Make your customer service agents feel happy to be at work.
Be aware of what makes your customers tick so that you can serve them as well as you can.
When you’re looking to hire new customer service agents, what should you be on the lookout for?