Today in customer service, there are two main paradigms through which you can view the ever-important customer journey. One of these is inside-out, and the other is outside-in.
Tag: customer feedback
Every business owner knows that customer feedback is important for a company’s success. The relationship between the customer and the customer service representative can make or break a sale, and if you multiply that across hundreds, thousands, or millions of customers, you start to see the importance of high-quality customer service. But you won’t know […]
Whether you want customers to spread the love about your business through the Internet or by word of mouth, your products and services should be more than satisfactory. Your offerings should be so exceptional that it makes people want to share their great experience with others. If your company doesn’t stand out from the rest, […]
As customer experience remains in the spotlight, the way you collect feedback matters. Here’s how to get good insights on your CX.
Getting customer feedback can be a challenge. But following the right plan gets you insights directly from the market.
Getting feedback from your customers is the key to improving your products or services in the future.
Webinars are a great way to generate customer interest, especially for business-to-business marketers. You can showcase your expertise, provide useful demonstrations, and invite customer feedback. But a bad webinar can be truly brand-crushing.
Customer service surveys are everywhere. But are yours giving you the data you need?