Workforce optimization software, when utilized well, does exactly what it sounds like it should: It optimizes your workforce so customer service agents can effectively and efficiently serve your customers in a streamlined way.
Tag: customer data
Data strategy is an important part of your customer service planning. Here’s how to make sure you’re collecting the right information to succeed.
You may be suffering from Too Many Numbers Syndrome. Here’s how to fix it.
Just when your data strategy was ready for the modern marketing landscape, the customer experience (CX) came along. Here’s what you need to know.