Tag: CRM

3 Tips for Conducting Customer Service Over Facebook Messenger

It’s often said that companies need to be where their customers are. Where do your dream clients like to spend time, both in person and online? For almost every business, that means being on Facebook. With almost 3 billion monthly active users, Facebook remains the world’s largest social media platform. So chances are, that’s where […]

What Is a Customer Data Platform (CDP), and How Can It Improve Customer Service Performance?

We’ve all been there: waiting for a support rep and providing the details of our account, including answering security questions like the name of our mother-in-law’s cousin’s plumber’s cat. After going through detailed troubleshooting steps we’ve already tried, the rep needs to transfer our call to another department only to go through the same steps, […]

Choosing the Best CRM for Your Company

Customer relationship management software platforms (CRMs) are a great way to interact with customers and keep everything organized. However, there are a ton of options on the market—which one is the best fit for your business?

4 Ways to Keep Your Customer Service Team Productive

Your customer service team is one of your business’s most important and most visible departments. Its role in smoothly resolving customer complaints and quickly processing orders can’t be overstated. However, customer service roles can become reactive, only answering queries when they come in and treating the rest of the time as downtime. What steps can […]