We’ve all been there: waiting for a support rep and providing the details of our account, including answering security questions like the name of our mother-in-law’s cousin’s plumber’s cat. After going through detailed troubleshooting steps we’ve already tried, the rep needs to transfer our call to another department only to go through the same steps, […]
Giving your customers a smooth sales experience will help everyone in the long run.
Hiring first-year customer service agents is a great way to expand your team affordably. Here’s how to find the right agents for your needs.
Using a customer relationship manager will help your business in more ways than you can count, but here are five.
Customer relationship management software platforms (CRMs) are a great way to interact with customers and keep everything organized. However, there are a ton of options on the market—which one is the best fit for your business?
Your customer service team is one of your business’s most important and most visible departments. Its role in smoothly resolving customer complaints and quickly processing orders can’t be overstated. However, customer service roles can become reactive, only answering queries when they come in and treating the rest of the time as downtime. What steps can […]
CRM systems play an important role in sales. Here’s how they help customer support, too.
Utilizing marketing technology is a no-brainer. But how can it improve your customer experience?
Building rapport across different channels can be challenging. Here are some tips.
Can your customer service department benefit from an internship program?