Tag: call center

Should You Hire Remote Agents?

A trend that’s taking customer service centers by storm is hiring remote agents. Traditionally, a call center has been a physical office location where managers can work closely with agents to resolve customer problems. Today, better technology is making remote agents a viable and affordable possibility. Here’s a closer look at the trend and how […]

dog on the phone customer service

3 Lessons in Effective Customer Service—From Your Dog

I recently had the opportunity to attend a private meeting with the heads of call centers from several Fortune 500 companies. Whether these organizations were in technology or health care, there was a common theme: Customer expectations are on the rise, and your frontline command center is often your call center.