The people speaking with your customers need to hit these three goal posts every single call, or your customers may feel neglected.
Tag: call center
Make sure your customer service agents are avoiding these mistakes in order to best help your clients.
Your customers and employees should have a clear understanding of what’s going on. Here’s how to make that happen.
Make sure you have these factors in place to serve your customers as well as you can.
Keeping call center costs as low as possible will help you to serve more customers in an efficient way.
Are abandonments hurting your call center KPIs? Here’s how to turn things around.
Customer recovery is what needs to happen when you’re on the verge of losing a customer. Here’s a closer look at how top brands train their teams.
Stop making customers listen to waiting music for hours.
Large telecom companies have been notorious for poor customer service. Here’s what you can learn from recent changes at T-Mobile.
Annual reviews are part of managing your team for growth, impact, and maximum performance. The self-evaluation process allows your team to provide insights into what they’ve learned, how they’ve grown, and what they see as their most important contributions.