We’ve all heard that familiar voice tell us “This call may be recorded for quality assurance or training purposes.” It’s true—having a call recording system for your business can lead to many benefits, one of which is training your customer service team to serve customers well! But there are many other benefits, as well, from […]
Tag: call center
As we continue to forge forward in 2021, we’re quickly beginning to understand that we actually understand very little! The coronavirus completely changed the way many companies did business in 2020, and even though we have effective and safe vaccines available to us, it still may take time for them to get distributed.
2020 has been a year of massive change for every business. Some industries and segments are surging, while some are almost at a standstill. Some organizations desperately need new employees, and some have been forced to release talent into a labor market that’s suddenly flooded with qualified candidates anxious for stable income.
The number of call center software solutions on the market continues to grow. After all, as technology continues to develop, it’s become easier and easier to utilize technology within your customer service strategy. There are things on the market in 2020 that customer service representatives of days past could only dream of, and some of […]
When people call in with a customer service question, they always look for these three things to be in place.
If you’re hiring new call center agents, be on the lookout for these.
Don’t let blame be your fatal flaw.
First impressions mean everything. Ensure your call center interactions are successful in the first 30 seconds of every call.
Tech should make the job of your call center agents much, much easier.
The people speaking with your customers need to hit these three goal posts every single call, or your customers may feel neglected.