Tag: call center

4 Pieces of Call Center Technology You Should Embrace This Quarter

Keeping up with technology feels like an impossible task. Almost every day, there’s a new product on the market planning to make your customer service agents quicker, your clientele happier, and your business more profitable. But if you’re constantly chasing the next big thing, you may lose sight of your company’s core values and confuse […]

5 Customer Service Predictions for 2021

As we continue to forge forward in 2021, we’re quickly beginning to understand that we actually understand very little! The coronavirus completely changed the way many companies did business in 2020, and even though we have effective and safe vaccines available to us, it still may take time for them to get distributed.

hospitality

Why You Should Hire Hospitality Workers for Customer Support

2020 has been a year of massive change for every business. Some industries and segments are surging, while some are almost at a standstill. Some organizations desperately need new employees, and some have been forced to release talent into a labor market that’s suddenly flooded with qualified candidates anxious for stable income.

3 Ways to Approach Finding New Calling Software

The number of call center software solutions on the market continues to grow. After all, as technology continues to develop, it’s become easier and easier to utilize technology within your customer service strategy. There are things on the market in 2020 that customer service representatives of days past could only dream of, and some of […]