Did you know that security breaches commonly take place within customer service call centers? Sure, hackers are gaining skill when it comes to getting into your computer system, but if they can find a way to get their hands on your recorded calls, things become much easier. It’s pretty obvious when you think about it, […]
Tag: call center agents
The people speaking with your customers need to hit these three goal posts every single call, or your customers may feel neglected.
It’s a tough job, but call center agents should remember just how important it is.