Preparing Your Customer Service Team for Black Friday and Cyber Monday
The biggest shopping season of the year is about to get under way. Be sure your customer service team is prepared for Black Friday and Cyber Monday with these tips.
Tag: Black Friday
4 Ways to Use Data for Holiday Marketing
For many brands, the holidays are the biggest money-making season of the year. Here are four ways to increase your profitability with data.
4 Easy Ways to Improve Your E-Mail Marketing Plan
Take your strategy to the next level and make more sales through the power of e-mail marketing.
How to Market the Ways Your Company Gives Back
Does your business give back to the community or world at large? There are ways to let the world know without seeming inauthentic.
How to Stand Out During the Holidays
Looking for a little customer service inspiration? Here are some podcasts for your morning commute that will kick your customer care game up a notch.
4 Marketing Campaign E-Mails for Black Friday
Predictions suggest 2017 holiday sales will be higher than last year, and one of the key days for marketers is Black Friday—or Cyber Monday if you are primarily an online retailer. Get started now to ensure you make the most of the post-Thanksgiving holiday rush with these four e-mail campaigns.
4 Questions to Ask When Hiring Seasonal Customer Service Talent
The holiday season is quickly approaching, and you know you need to add staff to help your call center keep pace. You’ve defined your roles, planned your training program, and even set aside time to conduct interviews. Yet, as the candidates apply, how can you quickly vet the candidates who are most likely to succeed […]