The biggest shopping season of the year is about to get under way. Be sure your customer service team is prepared for Black Friday and Cyber Monday with these tips.
Tag: Black Friday
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Predictions suggest 2017 holiday sales will be higher than last year, and one of the key days for marketers is Black Friday—or Cyber Monday if you are primarily an online retailer. Get started now to ensure you make the most of the post-Thanksgiving holiday rush with these four e-mail campaigns.
The holiday season is quickly approaching, and you know you need to add staff to help your call center keep pace. You’ve defined your roles, planned your training program, and even set aside time to conduct interviews. Yet, as the candidates apply, how can you quickly vet the candidates who are most likely to succeed […]