Working a call center this holiday season? Buckle up—it may be a bumpy ride.
Tag: angry customer
When customers have a less-than-stellar experience, chances are they’re going to shout it to the masses. Here’s how to stop that from happening.
Avoid these bad habits in order to keep your relationships with your customers intact.
If the customer isn’t happy, nobody’s happy.
Speaking with someone who’s upset? Keep the situation as calm as possible.
The job of a customer service rep is already stressful, and an angry or distressed customer can throw things into high gear. A study revealed the extent of swearing at customer service reps. It’s a big problem, and for contact center managers, it’s important to have a plan in place for training your reps to […]