The concept of a customer service bot is nothing new. Ever since the Internet has been around, people have been seeking ways to automate their customer service and make it easier for people to get the answers they’re looking for. From SmarterChild on AIM to Siri on your HomePod, bots have come a long way—and […]
Artificial intelligence is reshaping the way many brands approach the customer service experience. Here’s how you can take advantage of this technology.
Artificial intelligence is becoming an integral part of business today. Here are ways to encourage and develop AI-human collaboration in your customer service efforts.
Did you know that “60% of retail and e-commerce brands will implement AI” this year? Artificial intelligence (AI) refers to the process of computer systems completing tasks we’d typically expect humans to complete: translations, decision-making, and more. Brands are finding more and more ways to use AI to not only cut costs but also enhance […]
This is undoubtedly the year that artificial intelligence (AI) finds its way into just about every technology-related discussion on the planet. For marketers, AI brings a variety of consequences, and the possibilities are still emerging.
One of 2019’s greatest challenges will be balancing technology with morality.
Artificial intelligence (AI) is reshaping every area of business. Here’s how it’s impacting customer service.
Artificial intelligence might be the key to more sales and better results in the new year.
You’re developing your 2018 marketing budget and looking at your website. Here are four trends that should guide your spending.
Here’s why the new AI bot from Google could make a huge difference in terms of customer service.