Tag: 2021

5 Customer Service Predictions for 2021

By Claire Swinarski Jan 22, 2021 Customer Service Management

Updated: Jan 22, 2021

As we continue to forge forward in 2021, we’re quickly beginning to understand that we actually understand very little! The coronavirus completely changed the way many companies did business in 2020, and even though we have effective and safe vaccines available to us, it still may take time for them to get distributed.

How to Set Customer Service Goals for 2021

By Claire Swinarski Nov 6, 2020 Customer Experience

Updated: Nov 6, 2020

As 2020 winds down, it’s tempting to take a deep breath of gratitude. You made it! 2020 was a rough year for every single one of us—between the political madness and the global pandemic, we’re lucky any of us made it to the finish line.