Customer Contact in a COVID-19 World
As organizations scramble to adapt to the new reality we are all living in, their contact
center has become more important than ever.
Tools & Tips
5 Creative Ways to Train Customer Service Reps
Today’s customer service reps need more knowledge than ever before. However, finding effective ways to train them–especially with their busy schedules–can be challenging.
2018 Marketing Success Kit
Marketers need the right tools to do their jobs well. So we’ve prepared a kit just for you, perfect for this time of the year.
Whether you’re strategic planning, budgeting, calculating the ROI of your current marketing spend, or evaluating marketing technology, these ready-to-use resources will help you stay ahead in 2018.
Google Analytics Primer
This quick read offers tips on how to setup Google Analytics for your website, and help you understand how to leverage this powerful tool for your marketing campaigns.
Sales Productivity Calculator
This calculator will help you assess the sales productivity of your sales team, and individual sales reps. These calculations can help you establish goals and monitor sales performance at your company.
SWOT/SOAR Analysis Worksheets
This bundle offers two tools to help you analyze new marketing opportunities and challenges. Choose between SWOT (Strengths, Weaknesses, Opportunities, Threats) SOAR (Strengths, Opportunities, Aspirations, Results), or both!