Customer Contact in a COVID-19 World
As organizations scramble to adapt to the new reality we are all living in, their contact
center has become more important than ever.
Free Resources
5 Creative Ways to Train Customer Service Reps
Today’s customer service reps need more knowledge than ever before. However, finding effective ways to train them–especially with their busy schedules–can be challenging.
How AI Is Changing the Future of Marketing
Today’s fast pace of innovation in the field of artificial intelligence (AI) is staggering. For marketers, AI is creating potential opportunities to consider for the long-term marketing mix. These advancements help us as marketers by providing better personalization, automating core services, and even expanding our vision of how key content is created.
Succeed with Social Media
You know how important social media is. However, it can be difficult to know where you have gone wrong. Perhaps it’s time to look at a few other companies like Zappos, National Geographic, and more to see what they have done right.
2018 Marketing Success Kit
Marketers need the right tools to do their jobs well. So we’ve prepared a kit just for you, perfect for this time of the year.
Whether you’re strategic planning, budgeting, calculating the ROI of your current marketing spend, or evaluating marketing technology, these ready-to-use resources will help you stay ahead in 2018.
Holiday Marketing – How to Stand Out
The holidays are the most profitable time of the year for businesses across industries, and if you’re like most business owners and marketers, you’re amping up your marketing and outreach to garner as much market share as you can. Everyone in your industry having that same goal, however, can lead to significant competition. What steps can you take this holiday season to stand out?
Google Analytics Primer
This quick read offers tips on how to setup Google Analytics for your website, and help you understand how to leverage this powerful tool for your marketing campaigns.
How to Lead Your Sales Team to Success
In this report, John Boyens offers actionable advice on how to motivate your sales team and increase their productivity. His insight can help you become a better leader and set you on the course for sales success.
10 Pop-Up Ads that Work
No matter the market, the pop-up ads that work are the ones that focus on users’ wants and needs. Here are 10 examples of pop-ups that are getting it right.
Sales Productivity Calculator
This calculator will help you assess the sales productivity of your sales team, and individual sales reps. These calculations can help you establish goals and monitor sales performance at your company.