07/23/2020 2:00 pm EDT

CX Guide to Revenue Generation

Sponsored by: Gladly

Date: Thursday, July 23, 2020 Time: 02:00 PM Eastern Daylight Time Sponsored by:   Today’s contact centers play an important role in delivering exceptional customer experiences that keep your customers coming back to you time and again. But what about taking it one step further and generating r

06/04/2020 2:00 pm EDT

Using Analytics to Make Better Decisions in Times of Crisis

Sponsored by: Calabrio

Date: Thursday, June 04, 2020 Time: 02:00 PM Eastern Daylight Time  Outlook/iCal  Google Calendar Sponsored by: The core of analytics is trying to understand all the interactions that agents have with your customers. In times of crisis, this is especially important. If your customers are concern