High call volumes can take a toll on your customer service agents’ energy levels, but you can help reduce the effects. Here’s how you can help make sure every customer feels that your agents care every time he or she calls.
Category: Workforce Management & Optimization
Don’t let shiny pennies or fancy trends distract you from what you know to be true.
Hiring first-year customer service agents is a great way to expand your team affordably. Here’s how to find the right agents for your needs.
If your customer service team is overwhelmed, content can help. Here’s what CS leaders need to know.
Most companies’ departments are required to provide tangible results to prove their effectiveness. Here’s what that means for customer service.
Scrum meetings are events from the technology world designed to help get everyone from your team quickly on the same page about critical projects. During a scrum, the overall status of a project is outlined, as well as the critical actions that will be covered over the course of the day by different team members. […]
Today’s most successful businesses have employees, especially in customer service, who care about their company’s success. These tips will help you create a company culture that encourages employee buy-in.
Your customers and employees should have a clear understanding of what’s going on. Here’s how to make that happen.
How convenient is your customer service? Not very? Here’s how to improve customer convenience.
Would you like to see your customer service team improve its completion times and improve the customer experience? Here’s how winning customer service teams are reducing their time to completion.