The challenge for customer service in 2019 is to automate as much as possible without losing that personal touch that is so valuable. Here are seven customer service automation hacks to help bridge the gap between a personal touch and automation.
Category: Software Technology
Cost is a key factor in deciding whether to go with on-premises or cloud technology. Here’s what you need to know.
A successful customer service technology strategy requires more than great software. Here’s how to get it right.
The right technology can help your team perform at maximum efficiency. Here’s a closer look at the top customer service technology trends of 2019.
Online customer knowledge bases allow customers to find answers to their questions, which reduce customer service requests and improve the customer experience. By compiling information on product and service features, issues, and common problems, as well as structuring it in the most user-friendly way, companies can offer their customers a powerful tool for self-service. However, […]
Stop making customers listen to waiting music for hours.
Technology can help your customer service agents wow clients. What should you look for when choosing a knowledge base?
Call centers are on the front lines of delivering an outstanding customer service experience. Here are four ways technology makes call centers more effective.
Technology can help your call center thrive. Here are five technologies you need now.
Your customer relationship management software needs to be the ultimate bridge between you and your customers.