Category: Software Technology

7 Software Hacks to Automate Your Customer Service in 2019

The challenge for customer service in 2019 is to automate as much as possible without losing that personal touch that is so valuable. Here are seven customer service automation hacks to help bridge the gap between a personal touch and automation.

What to Look for in Customer Knowledge Base Software

Online customer knowledge bases allow customers to find answers to their questions, which reduce customer service requests and improve the customer experience. By compiling information on product and service features, issues, and common problems, as well as structuring it in the most user-friendly way, companies can offer their customers a powerful tool for self-service. However, […]