Category: Software Technology

Choosing the Best CRM for Your Company

Customer relationship management software platforms (CRMs) are a great way to interact with customers and keep everything organized. However, there are a ton of options on the market—which one is the best fit for your business?

What to Look for in Customer Knowledge Base Software

Online customer knowledge bases allow customers to find answers to their questions, which reduce customer service requests and improve the customer experience. By compiling information on product and service features, issues, and common problems, as well as structuring it in the most user-friendly way, companies can offer their customers a powerful tool for self-service. However, […]