Practical Tips, News & Advice for Customer Contact Professionals.
Workforce optimization software, when utilized well, does exactly what it sounds like it should: It optimizes your workforce so customer service agents can effectively and efficiently serve your customers in a streamlined way.
Customer service productivity depends on technology, and most companies utilize the most common forms. But we’re going to look at some less commonly used technologies that can give your team—and your company—a leg up on the competition.
Customer relationship management software platforms (CRMs) are a great way to interact with customers and keep everything organized. However, there are a ton of options on the market—which one is the best fit for your business?
Delays are the death of good customer service. Here’s how technology can help you fix them.
CRM systems play an important role in sales. Here’s how they help customer support, too.
The challenge for customer service in 2019 is to automate as much as possible without losing that personal touch that is so valuable. Here are seven customer service automation hacks to help bridge the gap between a personal touch and automation.
Cost is a key factor in deciding whether to go with on-premises or cloud technology. Here’s what you need to know.
A successful customer service technology strategy requires more than great software. Here’s how to get it right.
The right technology can help your team perform at maximum efficiency. Here’s a closer look at the top customer service technology trends of 2019.
Online customer knowledge bases allow customers to find answers to their questions, which reduce customer service requests and improve the customer experience. By compiling information on product and service features, issues, and common problems, as well as structuring it in the most user-friendly way, companies can offer their customers a powerful tool for self-service. However, […]