While many of us hoped, prayed, and assumed the coronavirus crisis would be over by now, the truth is that many places in the country are still in the thick of it. That means many of us are working from home for the foreseeable future.
Category: Leadership & Agent Management
While your agents are busy putting customers’ fears and concerns at ease, how are your managers supporting these agents in their transition to telecommuting brought on by the coronavirus pandemic?
At our company, one of our core values is innovation. We believe creativity and progressive thinking are critical to our success. I happen to share the opinion of former Ford CEO Mark Fields, who said, “Without innovation, I strongly believe companies die over time.”
This edition of The Oswald Letter is a guest post from Elizabeth Petersen, Project Director for Simplify Compliance. I’ve recently started reading Reddit semiregularly, and one of my most-visited subreddits is r/careerguidance. While the questions submitted range from the very specific (“I’m a history major with two years of work experience at a museum. What […]
This edition of The Oswald Letter is a guest post from Elizabeth Petersen, Project Director for Simplify Compliance. For most of us, the path to becoming a leader starts years before an official leadership title and a team of employees are granted.
This edition of The Oswald Letter is a guest post from Elizabeth Petersen, Project Director for Simplify Compliance.
by Elizabeth Petersen This week’s Oswald Letter is a guest post from Elizabeth Petersen, a Project Director for Simplify Compliance.
Note from Dan Oswald: A colleague and I, on occasion, discuss various leadership or management approaches. It was more than a year ago when he floated the concept of “work languages” during one of our conversations. I told him that I agreed with his overall premise, as I believe that a leader must understand what […]
On Sunday, I heard someone speak about servant leadership. I was struck by how appropriate it was that he chose that topic the day before we celebrate the life of Martin Luther King, Jr. Dr. King, a man who dedicated his life to civil rights, once said, “Life’s most persistent and urgent question is, ‘What […]
Just 14 days, and 2017 will be over. Another year in the books. I don’t know about you, but they seem to go faster as I get older. It’s like I’m speeding to a finish line that I don’t necessarily want to reach! But it’s like I say about birthdays, it sure beats the alternative. […]