You probably had a great plan for customer service at the beginning of the year—a strategy with key performance indicators (KPIs) and thoughtful, mapped goals.
Category: Digital & Social Media
Is Instagram still an important place for companies to be? The answer’s yes—but, like all digital strategies, the platform changes rapidly. It’s important to stay up to date on the latest features of a platform you’re going to put time and resources into.
SMS outreach can help you improve customer service. Here are some considerations.
Just because you’re talking through a screen doesn’t mean your customers no longer deserve respect and care.
Finding customers can be challenging. Here are five ways social media can help drive customer acquisition and demand generation.
An increasing focus on the CX is driving every aspect of business. Here’s how to make sure your social strategy supports it.
Social customer service is more in demand than ever before. Find the right tools to power your social service efforts.
Social media isn’t just for marketing. Here’s how to offer effective social media customer service.
Increasingly, customers want to access support via chat. Here’s how to get it right.
When you need to send your customer an e-mail, spending a little time crafting the perfect document can go a long way.