When speaking with clients, body language matters more than you’d think. Having calm body language is vital to customer service interactions.
Category: Customer Service Management
The importance of the contact center is growing, making customer service and contact center management crucial to all of your organization’s marketing initiatives. Here are best practices for success.
I recently had an experience that made me wonder, can a company become arrogant? We’ve all met arrogant people, but can a company be haughty or egotistical?
Justin Bieber hit the top of the charts by singing “Sorry,” a plea for a chance to apologize. But if you don’t have legions of fans crushing on you like “the Biebs,” how does your business truly apologize and win back customers?