Category: Customer Service Management

The importance of the contact center is growing, making customer service and contact center management crucial to all of your organization’s marketing initiatives. Here are best practices for success.

Managing Summer Vacations for Your Customer Service Team

Summer’s here—and with it, BBQs, beach days, and vacation requests. While every manager wants his or her team to enjoy well-earned time off, it’s important to balance the need for recharging their batteries with ensuring adequate coverage. For customer service departments, this is especially a key challenge. These tips will help you get through vacation […]

Creating a Social Media Customer Service Policy

The development of social media has had an impact on just about every industry, and customer service is no exception. Social media provides multiple channels to offer customer service, and while most companies understand the importance of social media, many don’t know how to best use the platforms as a means of providing customer service.