2020 has been a year of massive change for every business. Some industries and segments are surging, while some are almost at a standstill. Some organizations desperately need new employees, and some have been forced to release talent into a labor market that’s suddenly flooded with qualified candidates anxious for stable income.
Category: Customer Service Management
The importance of the contact center is growing, making customer service and contact center management crucial to all of your organization’s marketing initiatives. Here are best practices for success.
Last month, we kicked off an exclusive event for customer contact leaders across the nation. Our first-ever virtual roundtable event, Customer Contact Now, allowed customer contact leaders, vendors, and experts to get together and share their challenges, solutions, and best practices for making customers and customer service agents happier and less stressed during these challenging […]
The unprecedented impact of the coronavirus pandemic is something enterprises and businesses around the world could never have predicted. With the United States locking down in March, companies had to resort to new ways of working.
Is your customer service line absolutely exploding? During this strange time of social distancing, customers are probably reluctant to go to a store in person. If they need assistance with your product or service, they’re likely to pick up a phone. That means your customer service agents may be feeling overworked, and the customers calling […]
Customers are more frequently looking to solve their own problems, not have you do it for them. In fact, according to a recent survey, around half of all customers would prefer customer service be conducted through messaging rather than having to call in to get help or go to a brick-and-mortar store. People want convenience: […]
Summer’s here—and with it, BBQs, beach days, and vacation requests. While every manager wants his or her team to enjoy well-earned time off, it’s important to balance the need for recharging their batteries with ensuring adequate coverage. For customer service departments, this is especially a key challenge. These tips will help you get through vacation […]
Do you have a customer base that returns again and again? A customer loyalty program might be a good fit for your company.
The holidays are rapidly approaching, which means it’s time to figure out your seasonal marketing strategy. Don’t make these five mistakes!
Considering a trade show opportunity? Make sure you spend your time and money on the right one.
If you’re attending a trade show for your industry, you want to make the most of your time and effort. Here’s how.