4 Ways to Be a Better Listener
Listening to your customers is key to developing an ongoing relationship. Here are a few ways to help you better comprehend what your customers are saying.
Category: Customer Experience
4 Great Podcasts on Customer Care
Looking for a little customer service inspiration? Here are some podcasts for your morning commute that will kick your customer care game up a notch.
5 Lessons in Outstanding Customer Service from Hospitality Pros
Few industries are as intricately dependent on customer service as the hospitality industry. With a new customer in each room nearly every night and a range of demands and preferences, hospitality customer service reps become experts in delivering a great experience with what they have on hand. Here are five lessons you can learn from […]
4 Things That Matter to Customers
Understanding your customers is key to having a long-lasting, mutually beneficial relationship.
You Have My Full Attention: Ensuring Your Customers Feel Heard
A CEO I work with mentioned that during a recent customer service call, the representative—who was helping process a business purchase worth several thousand dollars—seemed distracted. Midway through, he heard laughter in the background and could hear the rep trying not to join in. Frustrated, he ended the call. The sales manager later called him […]
The Key to Keeping Customers Around
Great body language, thank-you notes, a calm tone of voice—these are all essential. But what’s the number one tactic that will keep clients coming back for more?
Four Things to Do Today to Improve Customer Experience
Improving your customer experience should be a constant process. Here are a few quick things you can do today to make your customers’ lives that much easier.
Three Questions to Ask Every Customer
Learning from your customers is an essential step in the process of creating lifelong fans. Here are a few questions to ask that will ensure you’re delivering the highest standard of customer care.
Five Ways to Build Lasting Relationships with Customers
Your customers are the cornerstone of your business. What are some tactics you can implement to ensure they remain lifelong buyers?
Bad Customer Service Story Goes Viral: Here’s How to Handle It
In today’s connected environment, unhappy customers take to social media, blogs, mainstream press outlets, and more to blast companies that fail to meet their expectations. A truly bad experience can capture leading headlines and drive the news cycle for days. In many ways, it’s possible to completely undo years of a carefully established brand’s trust […]