Category: Customer Experience

Three Questions to Ask Every Customer

Learning from your customers is an essential step in the process of creating lifelong fans. Here are a few questions to ask that will ensure you’re delivering the highest standard of customer care.

Bad Customer Service Story Goes Viral: Here’s How to Handle It

In today’s connected environment, unhappy customers take to social media, blogs, mainstream press outlets, and more to blast companies that fail to meet their expectations. A truly bad experience can capture leading headlines and drive the news cycle for days. In many ways, it’s possible to completely undo years of a carefully established brand’s trust […]

3 Ways Your Contact Center Can Use a Knowledge Base

In customer service, time is money, and it’s important to use every tool available to deliver an effective customer experience while controlling costs. Yet, it can be difficult to anticipate and train your contact center team for every customer service issue that arises during their shift. Increasingly, companies are relying on a shared knowledge base […]