Category: Customer Experience
All business owners are aware of the dreaded customer churn. Customer churn is when customers you’ve been working with drop off and you need new ones to fill their place. This mostly affects companies that run on some type of subscription model, be it software, services, or monthly products. And it can be a doozy.
Customer service efforts can often feel difficult to quantify. How can you really put a number on customers’ satisfaction with your product or service? That being said, it’s almost impossible to improve on something if you aren’t sure where you currently stand. That’s why customer service analytics are essential; they help you recognize where your […]
This period will be remembered in history for its terror, economic disruption, and isolation from social life. Businesses are hurting and badly. Your customers are likely living in fear, as well. It’s a tricky time to be a marketer—you want to genuinely serve your audience, but you don’t want to come off as uncaring. You […]
Whether you want customers to spread the love about your business through the Internet or by word of mouth, your products and services should be more than satisfactory. Your offerings should be so exceptional that it makes people want to share their great experience with others. If your company doesn’t stand out from the rest, […]
As customer experience remains in the spotlight, the way you collect feedback matters. Here’s how to get good insights on your CX.
Removing friction from your online shopping experience is the key to converting more buyers. Here’s what marketers need to know.
It’s the holidays, and every day counts in keeping customers happy. Here’s how to respond when a package won’t arrive in time.
How can you love your customers in a way that makes them feel known?
Your customers are expecting things faster than ever.