Customer service data are more important than ever before. Here’s how machine learning can help you get more done.
Category: AI & Intelligence Augmentation
Artificial intelligence is becoming an integral part of business today. Here are ways to encourage and develop AI-human collaboration in your customer service efforts.
Did you know that “60% of retail and e-commerce brands will implement AI” this year? Artificial intelligence (AI) refers to the process of computer systems completing tasks we’d typically expect humans to complete: translations, decision-making, and more. Brands are finding more and more ways to use AI to not only cut costs but also enhance […]
Automating more of your customer service can be either a smart move or a big mistake.
One of 2019’s greatest challenges will be balancing technology with morality.
Artificial intelligence (AI) is reshaping every area of business. Here’s how it’s impacting customer service.
Here’s why the new AI bot from Google could make a huge difference in terms of customer service.
Should you be embracing artificial intelligence (AI) as part of your customer experience?
As tech audiences get excited about the possibilities for chatbots, it’s important to ask: Is this a customer-focused technology?
You’ve finally implemented processes and systems that automate much of your customer service. But one automation mistake might cost your business some customers.