New research sheds important light on how AI is helping companies achieve their goals.
Category: AI & Intelligence Augmentation
Artificial intelligence is a marketing technology that’s allowing you to better serve your audience and increase their confidence in your brand.
Emotional recognition technology might be able to help your customer service team better deal with customers who are upset. Here’s what you need to know.
Artificial intelligence is reshaping the way many brands approach the customer service experience. Here’s how you can take advantage of this technology.
As new customer service tools emerge, three myths are hampering innovation and strategic investment in them. Here’s what leaders need to know.
Shoppers need answers before they buy, which means they need them right now. Here’s what you need to know about the technologies that can help you provide better product support when your customers need it most.
Are your customer service technology, team, and process ready to manage entirely virtual customers?
As more and more of your customer care is automated, how can you remain a real source of service?
Customer service data are more important than ever before. Here’s how machine learning can help you get more done.
Artificial intelligence is becoming an integral part of business today. Here are ways to encourage and develop AI-human collaboration in your customer service efforts.