The way our brands interact with customers has been in constant flux. It seems as if every week there’s a new trend or software or system to try. Since the dawn of technology, businesses have been taking leaps and trying new things to stay ahead of the curve. Every company wants to know that it’s […]
Category: AI & Intelligence Augmentation
The concept of a customer service bot is nothing new. Ever since the Internet has been around, people have been seeking ways to automate their customer service and make it easier for people to get the answers they’re looking for. From SmarterChild on AIM to Siri on your HomePod, bots have come a long way—and […]
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Artificial intelligence is reshaping the way many brands approach the customer service experience. Here’s how you can take advantage of this technology.
As new customer service tools emerge, three myths are hampering innovation and strategic investment in them. Here’s what leaders need to know.
Shoppers need answers before they buy, which means they need them right now. Here’s what you need to know about the technologies that can help you provide better product support when your customers need it most.
Are your customer service technology, team, and process ready to manage entirely virtual customers?
As more and more of your customer care is automated, how can you remain a real source of service?