Every business owner has heard that the customer is always right … but is that old saying true?
Category: Agent Experience
With the holidays rapidly approaching, many companies are staffing up their call centers to handle the bump in customer service calls. Whether they’re answering phones or chatting with customers online, seasonal help closes the gap for your overworked team and keeps customer wait times to a minimum. How can you train seasonal customer service staff […]
To provide incredible customer service, you have to keep learning. Add these books to your bookshelf ASAP.
Need some customer service inspiration? It’s time for a YouTube binge.
When your customer service agents are dealing with fired-up customers, it’s important to make sure they’re properly trained to avoid these three common errors.
Your customer service agents are a vital part of your business. How can you make their stressful jobs a little simpler?
Are you fully in touch with what your customer service team is doing on a daily basis? If you’re answering less than a full “yes” to this, it’s time to make it a priority. Contact center managers can get busy resolving customer issues, staying on top of paperwork, and more. Yet, if you’re not dialed […]
Sending e-mails to customers is one of your main ways of keeping in touch. Make sure to avoid these three pitfall phrases.
Every company encounters these three customers at some point during business. Here’s how to interact with them effectively and gracefully.
When marketing your business, it’s important to simultaneously have a wide appeal and a dream client in mind. Here’s how to figure out just who that is.