3 Mentalities That Will Kill Your Customer Service Strategy
Half the battle of customer service is embracing a positive, optimistic mind-set.
Category: Agent Experience
How to Avoid the Customer Service Blame Game
Don’t let blame be your fatal flaw.
5 Smart Ways to Thank Your Service Team for Their Hard Work
Your service teams work hard and sometimes put up with a lot. Let them know how much you appreciate them with these simple ideas.
3 Things Call Center Agents Should Do on Every Call
The people speaking with your customers need to hit these three goal posts every single call, or your customers may feel neglected.
Should Your Most Talented CS Agents Be off the Phone?
It may be time to use your most talented service agents in a whole new way. Here are some trends to consider.
How to Ace a Trade Show Without Feeling Awkward
Showing up at a trade show? Make sure you’re going in prepared.
6 Positive Habits of Effective Customer Service Agents
Good customer service is a habit—one that can be cultivated and practiced.
5 No-Nos of Working in a Call Center
Make sure your customer service agents are avoiding these mistakes in order to best help your clients.
3 Teambuilding Exercises for Your CSRs
Customer service reps have significant workloads to manage. Here are three ways to improve performance through targeted training and teambuilding.
3 Affirmations Call Center Agents Should Keep in Mind
It’s a tough job, but call center agents should remember just how important it is.