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hospitality

Why You Should Hire Hospitality Workers for Customer Support

2020 has been a year of massive change for every business. Some industries and segments are surging, while some are almost at a standstill. Some organizations desperately need new employees, and some have been forced to release talent into a labor market that’s suddenly flooded with qualified candidates anxious for stable income.

3 Ways to Approach Finding New Calling Software

The number of call center software solutions on the market continues to grow. After all, as technology continues to develop, it’s become easier and easier to utilize technology within your customer service strategy. There are things on the market in 2020 that customer service representatives of days past could only dream of, and some of […]

How to Effectively Manage Customer Feedback Across Your Team

Every business owner knows that customer feedback is important for a company’s success. The relationship between the customer and the customer service representative can make or break a sale, and if you multiply that across hundreds, thousands, or millions of customers, you start to see the importance of high-quality customer service. But you won’t know […]

Agent

Agents Face New Challenges Amid Pandemic

In a previous article, we reported on Shep Hyken’s opening keynote at our virtual roundtable event Customer Contact Now. At this event, customer contact leaders, vendors, and experts came together to discuss the state of customer support and how leaders can help their agents succeed.

CX

Creating an Amazing CX During a Pandemic IS Possible, Says Expert Shep Hyken

Last month, we kicked off an exclusive event for customer contact leaders across the nation. Our first-ever virtual roundtable event, Customer Contact Now, allowed customer contact leaders, vendors, and experts to get together and share their challenges, solutions, and best practices for making customers and customer service agents happier and less stressed during these challenging […]

4 Benchmarks to Track Customer Service E-Mail Tactics

Handling more and more customer service problems over e-mail? As the COVID-19 pandemic continues to rear its ugly head, a lot of customer service remains in the digital sphere. And with children at home and adults trying to operate under the same roof all day long, it can be hard for a customer to pick […]