Agent Experience

3 Podcasts for Customer Service Agents

These three podcasts will help you grow your skill set and connect with your clients.

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Are you trying to have amazing customer service this holiday season? So is everyone else. It’s a good thing there is an endless amount of resources about best practices when it comes to serving and retaining your customers in order to have a successful quarter. But during this busy season, it may be hard to fit in a book or even read that many blogposts. Enter podcasts, which you can conveniently listen to on your way to work to get yourself into the right frame of mind. Here are three podcasts for customer service agents to help you better understand and appreciate the foundation of your business—your customers.

  1. Creating Disney Magic: Lessons in Leadership, Management, and Customer Service. In this podcast, host Lee Cockerell serves up tips on how to give your customers a magical experience. He has the credentials to do so—Lee is the former executive vice president of operations for Walt Disney World. Disney is world-renowned for its customer service, and Lee pulls back the curtain to explain the mind-set behind Disney’s decisions and how you can implement the “magic” of amazing customer service within your own company. You may not run a theme park, but you can still be known for serving customers incredibly well with Lee’s tips. Can’t miss episode: Creating Magic With the Guest Experience Cycle
  2. Crack the Customer Code: Hosts Jeannie Walters and Adam Toporek interview thought leaders on all things customer service, helping you crack the code to the most important part of your business. The two customer experience specialists bring on guests who have lots of experience attracting, serving, and retaining customers. But some of their best episodes are when they simply tackle an idea themselves. Whether you’re a brick-and-mortar store gearing up for the holidays or an online realtor who has a hard time connecting to clients online, this podcast will help give your customer experience a boost. Can’t miss episode: Pay Attention to Customers
  3. The Modern Customer: Blake Morgan, a Forbes contributor and customer service expert, leads companies through how to intertwine their customer experience and their content in the modern economy. Blake interviews experts on everything from their own company culture to digital marketing to content creation and sharing. It’s jam-packed with helpful information for any marketer and especially important for those struggling to keep up in the ever-changing digital marketing sphere. Can’t miss episode: How Having a Culture of Connection Can Impact Your Customer Experience