Keeping up with technology feels like an impossible task. Almost every day, there’s a new product on the market planning to make your customer service agents quicker, your clientele happier, and your business more profitable. But if you’re constantly chasing the next big thing, you may lose sight of your company’s core values and confuse […]
It’s often said that companies need to be where their customers are. Where do your dream clients like to spend time, both in person and online? For almost every business, that means being on Facebook. With almost 3 billion monthly active users, Facebook remains the world’s largest social media platform. So chances are, that’s where […]
When it comes to your customer service agents, you want to make sure you’ve got the best of the best. After all, if your customers are the foundation of your business, your customer service agents have some of the most important jobs within your company. Ensuring your clients feel cared for, heard, and respected is […]
Did you know that security breaches commonly take place within customer service call centers? Sure, hackers are gaining skill when it comes to getting into your computer system, but if they can find a way to get their hands on your recorded calls, things become much easier. It’s pretty obvious when you think about it, […]
In this episode, we will be taking a hard look at how mothers in particular fared over the last year, the impact that the pandemic had on them, and how employers better position themselves to support mothers and create a place for them in the next normal. The issue will be discussed from an HR […]
If 2018 is going to be The Year of Video for your company, take a look at these campaigns to get some inspiration.
You still using the same font you used a year ago? 2 years ago? Fonts are like fashion, they change and evolve and they go out of fashion. HubSpot will prove it. Check out the video below!
In both sales and marketing, it is important to match the right personality to the right role. Before deciding on final placements within the company, determine the unique set of skills that each individual on your sales team has.
When dealing with an unhappy customer, you want to avoid giving refunds. What should you do instead to try to solve the issue?
The job of a customer service rep is already stressful, and an angry or distressed customer can throw things into high gear. A study revealed the extent of swearing at customer service reps. It’s a big problem, and for contact center managers, it’s important to have a plan in place for training your reps to […]