While many of us hoped, prayed, and assumed the coronavirus crisis would be over by now, the truth is that many places in the country are still in the thick of it. That means many of us are working from home for the foreseeable future.
The unprecedented impact of the coronavirus pandemic is something enterprises and businesses around the world could never have predicted. With the United States locking down in March, companies had to resort to new ways of working.
Handling more and more customer service problems over e-mail? As the COVID-19 pandemic continues to rear its ugly head, a lot of customer service remains in the digital sphere. And with children at home and adults trying to operate under the same roof all day long, it can be hard for a customer to pick […]
While your agents are busy putting customers’ fears and concerns at ease, how are your managers supporting these agents in their transition to telecommuting brought on by the coronavirus pandemic?
Need some customer service inspiration? It’s time for a YouTube binge.
The job of a customer service rep is already stressful, and an angry or distressed customer can throw things into high gear. A study revealed the extent of swearing at customer service reps. It’s a big problem, and for contact center managers, it’s important to have a plan in place for training your reps to […]
When dealing with an unhappy customer, you want to avoid giving refunds. What should you do instead to try to solve the issue?
Before you can improve your brand’s customer experience, you have to know how people already feel about you. Here’s how to find out.
Every company encounters these three customers at some point during business. Here’s how to interact with them effectively and gracefully.