Latest Articles

5 Questions to Ask When Exploring New Team Management Software

It’s essential for team members across a customer contact call center to be able to work together, share information, and collaborate. Ever since our world has been smacked with the coronavirus pandemic, many team members have also transitioned to working from home, making teamwork feel even more difficult. In order to properly serve your customers, […]

Infographic: Which Customer Support Type Works Best For Your Industry

There are many kinds of customer service, but how do you know which ones works best for you? One organization, Asia Premier One Source, has identified industry as a major factor in deciding what kinds of customer service you should offer. Here is an infographic that they put together.

CX

Infographic: Build a Top-Notch Customer Experience Strategy

Your customer experience offerings are only as successful as your customer experience strategy. We are pleased to share with you today an infographic that can help shape that strategy, created by Select VoiceCom.

How to Set Customer Service Goals for 2021

As 2020 winds down, it’s tempting to take a deep breath of gratitude. You made it! 2020 was a rough year for every single one of us—between the political madness and the global pandemic, we’re lucky any of us made it to the finish line.

Popular Articles

The Difference Between Hunters and Farmers

In both sales and marketing, it is important to match the right personality to the right role. Before deciding on final placements within the company, determine the unique set of skills that each individual on your sales team has.

4 Ways to Deal with Swearing Customers

The job of a customer service rep is already stressful, and an angry or distressed customer can throw things into high gear. A study revealed the extent of swearing at customer service reps. It’s a big problem, and for contact center managers, it’s important to have a plan in place for training your reps to […]